How payment is handled
Card details are entered on a payment page hosted by Stripe, never on a Countique page and never through a Countique server. Countique stores a customer reference and a subscription reference, no card number, no expiry, no security code. That keeps Countique inside the narrowest PCI DSS self-assessment category (SAQ A) and means a compromise of this site cannot expose a card.
Subscriptions renew automatically until cancelled. You can cancel, change plan or update your card at any time from the billing portal in your account, also hosted by Stripe. Cancelling stops the next renewal; access continues to the end of the paid period.
Can I try before I subscribe?
There is nothing to try, because the free tier is not a sample. Register and you get the Quick Diagnostic with its report, and three starter templates, complete, no card, and it does not expire. Everything else is paid: the full sixty-question 12 Disciplines Diagnostic is A$475, and it is the same instrument whether you buy it on its own, take the Practice licence or engage us, built into the fee in the last two, so it is never charged twice.
Why is it priced like consulting rather than like software?
Because it is closer to consulting than to software. What you are paying for is a method, twelve disciplines, ninety-five risks, three hundred graded diagnostic responses, built for Australian conditions and maintained against them as those conditions move. An instrument that is quietly out of date is worse than no instrument, so the work of keeping it right does not stop when the file is built.
What happens to my data if I cancel?
You keep every file you have downloaded. Your practice profile stays available for export for 90 days, then is deleted. You can export it as a JSON file at any time from your account, and you can delete it immediately if you prefer.
Do the tools work offline?
Each tool is a single page that runs in your browser. Once it has loaded, it works without a connection. Saving to your account needs a connection.
Is GST included?
No, prices are shown exclusive of GST. GST is added at checkout for Australian customers and a tax invoice is issued for each payment.
Can my team share one login?
No, and it is worth saying why. Shared logins make it impossible to tell who did what, which breaks both the access-control expectation in the Essential Eight and any sensible audit trail. The Practice licence includes five individually registered seats for that reason, and the consolidated report only works because each person's answers are their own.